SciSure

Customer Service Associate

July 2025 – Present · Boston, MA

Working as a Customer Service Associate at SciSure serving our customers to help them best utilize the platform and solve any issues they might be having. The platform provides compliance tracking for research including chemical tracking, training, inspections and more.

• Troubleshot and resolved over 850 tickets with varying levels of complexity
• Investigated and collaborated with the Engineering team to solve system bugs
• Implemented and tracked system configuration changes through Jira
• Cleaned and imported customer data for use on the platform